Refund and Returns Policy
At Jaipurkala, we want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, we have a flexible Return & Refund Policy in place. Here are the key details:
- Eligibility for Returns: We accept returns for most products within a specified period from the date of delivery. However, certain items such as personalised or custom-made products may not be eligible for return. Please review the product description or contact our customer support team to confirm the eligibility of your item.
- Return Process: To initiate a return, please reach out to our customer support team within the specified return window. They will guide you through the process and provide you with the necessary instructions and return address.
- Condition of Returned Items: Returned items must be in their original condition, unused, and undamaged. Please ensure that the items are securely packed to prevent any damage during return transit.
- Return Shipping: The cost of return shipping is generally the responsibility of the customer unless the return is due to an error on our part or a defective/damaged item. We recommend using a trackable shipping method to ensure that the returned items reach us safely.
- Refund Process: Once we receive the returned items and verify their condition, we will process the refund. Refunds are typically issued using the same payment method used for the original purchase. Please note that it may take a few business days for the refund to be reflected in your account.
- Non-Refundable Items: In some cases, certain items may be non-refundable, such as items purchased during promotional sales or clearance sales. These details will be clearly mentioned at the time of purchase.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately with supporting photographs. We will assist you in resolving the issue and provide a suitable solution, which may include replacement, repair, or refund.
- We encourage you to review our complete Return & Refund Policy on our website for more detailed information, including any specific conditions or exceptions that may apply.
If you have any questions or need further assistance regarding returns or refunds, our customer support team is always ready to help. Your satisfaction is our priority, and we strive to ensure a smooth and hassle-free return process at Jaipurkala.
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